Skip Navigation LinksHome : Departments : Information Technology : IT Statistics
Information Technology Department
IT Performance Statistics
Welcome to the Information Technology Statistics and Performance web page. Our goal is to provide the Public and the County with information concerning the activites and workload of the IT department.

The IT department uses a software tool to log and track any and all computer and network related issues. By logging our activity, we are able to report and summarize the issues confronting the County IT department. Our end goal is to not only measure our efficiencies, but in turn to discover new ways of effectively delivering your digital needs.

Summary Quarterly Performance Table
    
JuneJulyAugust
First Call Resolution296371236
Avg Response Time (hh:mm)0:170:180:33
Avg Resolution Time (hh:mm)0:350:250:38
SLA Compliance %100%100%100%
Issues Opened404460287
Issues Reopened384
Issues Closed404444275
Volume of IT Service Desk Tickets
Performance Measures for Completed IT Service Desk Tickets
Closed Service Desk Tickets by Department (within the last 6 months)
DepartmentTotal Closed
Auditors37
Collections16
County Clerks197
Courts215
District Attorney125
District Clerk185
Election46
Fire Marshall22
Information Technology242
Juvenile153
Maintenance4
Personnel26
Pre-trial Release12
Precincts3
Purchasing25
Records Services9
Road and Bridge16
Sheriff812
Treasurers5
Veterans Services1
Closed Service Desk Tickets by Issue Type (within the last 6 months)
DepartmentTotal Closed
Administrative74
Application Development11
Application Support124
Authorization / Set Up52
Change Control1
Documentation1
Errors41
Hardware Maintenance200
Network161
Software Maintenance41
System Support12
User Support1710
The table and charts above indicate the number of service desk tickets completed.
For questions or comments, please call the helpdesk at 590-4650.
Smith County Texas
100 N. Broadway Tyler, Texas
© Copyright 2013 Smith County - All rights reserved
phone 1.903.590.2600 | email comments@smith-county.com