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Information Technology Department
IT Performance Statistics
Welcome to the Information Technology Statistics and Performance web page. Our goal is to provide the Public and the County with information concerning the activites and workload of the IT department.

The IT department uses a software tool to log and track any and all computer and network related issues. By logging our activity, we are able to report and summarize the issues confronting the County IT department. Our end goal is to not only measure our efficiencies, but in turn to discover new ways of effectively delivering your digital needs.

Summary Quarterly Performance Table
    
AprilMayJune
First Call Resolution44943128
Avg Response Time (hh:mm)0:080:100:33
Avg Resolution Time (hh:mm)0:130:250:53
SLA Compliance %100%100%100%
Issues Opened48549439
Issues Reopened320
Issues Closed49248333
Volume of IT Service Desk Tickets
Performance Measures for Completed IT Service Desk Tickets
Closed Service Desk Tickets by Department (within the last 6 months)
DepartmentTotal Closed
Auditors67
Collections43
County Clerks179
Courts286
District Attorney197
District Clerk201
Election38
Fire Marshall48
Information Technology239
Juvenile170
Maintenance7
Personnel45
Pre-trial Release14
Precincts13
Public1
Purchasing35
Records Services24
Road and Bridge32
Sheriff808
Tax1
Veterans Services1
Closed Service Desk Tickets by Issue Type (within the last 6 months)
DepartmentTotal Closed
Administrative121
Application Development1
Application Support131
Authorization / Set Up86
Errors62
Hardware Maintenance185
Network174
Order Items13
Software Maintenance33
System Support12
User Support2047
Video/Security3
The table and charts above indicate the number of service desk tickets completed.
For questions or comments, please call the helpdesk at 590-4650.
Smith County Texas
100 N. Broadway Tyler, Texas
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phone 1.903.590.2600 | email comments@smith-county.com