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When is the best time to check on receipt of a payment?
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Our clerks process checks between the hours of 8:00 a.m.
and 4:00 p.m. In order to post the checks and mail them the same day, we would appreciate your calling
after 4:00 p.m. This not only allows for prompt turnaround of checks, but provides up-to-date
information with respect to your account.
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How much past due is my account?
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We do not maintain past due balances. However, you may request a print
out of your account to determine the past due amount, if any. A $5 fee is charged per printout and may be paid by cash,
certified check or money order.
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I have not received my check. To what address did you mail my check?
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The last address provided to our office in writing. If you have moved
and not advised us of your address change and a forwarding order has expired, the check may have been returned to us.
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May I give you the name of my new employer over the phone?
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A new Request for Employer's Order must be completed, along with a $20 fee.
Click here for the form. |
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When making a child support payment, to who do I make the check payable?
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Please make the check payable to the payee, not Smith County or Smith County District Clerk.
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My ex-spouse is not making child support payments. Can you help?
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Our office does not act as an enforcement agency for collection of child support. You must seek assistance from an attorney.
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How do I reach the Office of the Attorney General?
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The Tyler office may be reached by calling one of the following numbers:
- General Assistance: (903) 533-0393 or (800) 687-8257
- For Payment Info: (800) 252-8014
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How can I check on the status of a child support payment?
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You may check on the status of a child support payment via e-mail at:
Child Support Payments
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