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Divisions of the Smith County Sheriff's Office
The Communications Division for Smith County Sheriff's Office consists of 1 Communications Manager, 4 Communications Floor Supervisors, 20 Telecommunicators and 2 NCIC Assistants.

Telecommunicators (also referred to as Dispatchers) are considered the "first" first responder, who receive calls from citizens needing assistance and are required to provide accurate and complete information to Officers in a timely manner. In order to achieve this professional goal, the Telecommunicators must be able to operate multiple programs, monitor security, answer emergency and non-emergency calls, handle radio traffic from nine (9) Law Enforcement agencies and twelve (12) Fire Departments and during severe weather, notify and communicate with other resources as necessary (e.g. Road & Bridge, TXDOT, various electric companies, wreckers, etc), this all being done at a fast demanding pace.

NCIC Assistants (also referred to as Warrant Clerks) work diligently with our courts and other agencies to insure accurate and timely entry and clearing of warrants.
Communication Division
of the Smith County Sheriff's Office
11325 spur 248
Tyler, Texas 70707

Front Reception - (903) 266-4300
Non-Emergency Dispatch - 24/7 Phone - (903) 566-6600
Fax - (903) 566-9992

Communications Supervisor
Paula Cain - (903) 266-4302
Essential Job Functions:
  • Receive and screen routine and emergency telephone calls for fire and law enforcement.
  • Receive routine and emergency law enforcement and fire radio traffic on assigned radio channels.
  • Enter data into Communication Assisted Dispatch (CAD) computer system.
  • Operate various voice radio frequency channels.
  • Operate multi-line telephone system.
  • Follow strict guidelines of policies and procedures of the Smith County Sheriff's Office.
Smith County Texas
100 N. Broadway Tyler, Texas
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phone 1.903.590.2600 | email