Telecommunicators (also referred to as Dispatchers) are considered the "first" first responder, who receive calls from citizens needing assistance and are required to provide accurate and complete information to Officers in a timely manner. In order to achieve this professional goal, the Telecommunicators must be able to operate multiple programs, monitor security, answer emergency and non-emergency calls, handle radio traffic from nine (9) Law Enforcement agencies and twelve (12) Fire Departments and during severe weather, notify and communicate with other resources as necessary (e.g. Road & Bridge, TXDOT, various electric companies, wreckers, etc), this all being done at a fast demanding pace.