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Information Technology
The department of Information Technology contributes to an efficient and productive County government while using modern information technologies to improve citizen access to government information and services. With the growth of the County and increased demand for government services, it is imperative that the efficiency of the present county staff be maximized by the effective use of technology. Clearly there will be greater demands for technology projects than the County's budget or current IT staff can support. Smith County is making the necessary investments in information technology and software, which through careful planning and cooperative business/technical execution will provide citizens with a return on investment in the form of improved services.
This Business Plan outlines three key focus areas and sets forth both five-year goals and one-year objectives. The key focus areas represent the critical strategic areas in which we need to channel our energies and actions. The focus areas derived from the business needs are:
  • Enhancing the County's IT Infrastructure
  • Expanding Electronic Access to County Services
  • Managing IT from a Countywide Perspective
200 E. Ferguson, Suite 203
Tyler, Texas 75702

Office Hours:
8:00 a.m. - 5:00 p.m. M - F

Computer Services Helpdesk - (903) 590-4650
Fax - (903) 590-4658

Don Bell
The Information and Technology Services Business Plan:
Aligns the systems and processes we manage with our business strategy, goals, Roadmap and Five-Year Technology Plan.
Our Vision:
Optimize, coordinate, and deploy Smith County information technology resources to support effective delivery of public services.
Our Mission:
Provide efficient, reliable, and cost effective information management services through the application of computing technology and related information resources. Provide planning and technical support for County-wide data processing. The purpose of Information Technology is to enable the County to achieve its business goals, priorities and objectives.
Our Values:
Customer can rely on us to provide stable information technology services. Our systems are designed to accommodate change and our staff thrives in a changing technical and political world.
Our Principles:
  • Focus on services; or connecting people not just computers.
  • Purchase software rather than develop it, when appropriate.
  • Deploy technology that lowers long-term costs.
  • Share and secure electronic information and make it accessible.
  • Deliver quality, up-to-date, stable, and secure technology.
  • County Roadmap guides plan development, execution and the overall process of continual service improvement.
  • Serve Public directly (public access electronic access/services) and indirectly (provide county employees tools and appropriate training for continual service improvement)
Smith County Texas
100 N. Broadway Tyler, Texas
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phone 1.903.590.2600 | email