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Information Technology Department
IT Performance Statistics
Welcome to the Information Technology Statistics and Performance web page. Our goal is to provide the Public and the County with information concerning the activites and workload of the IT department.

The IT department uses a software tool to log and track any and all computer and network related issues. By logging our activity, we are able to report and summarize the issues confronting the County IT department. Our end goal is to not only measure our efficiencies, but in turn to discover new ways of effectively delivering your digital needs.

Summary Quarterly Performance Table
    
OctoberNovemberDecember
First Call Resolution449371278
Avg Response Time (hh:mm)0:070:090:07
Avg Resolution Time (hh:mm)0:210:090:13
SLA Compliance %100%100%100%
Issues Opened486402313
Issues Reopened231
Issues Closed503402312
Volume of IT Service Desk Tickets
Performance Measures for Completed IT Service Desk Tickets
Closed Service Desk Tickets by Department (within the last 6 months)
DepartmentTotal Closed
Auditors64
Collections29
County Clerks188
Courts240
District Attorney194
District Clerk255
Election52
Fire Marshall25
Information Technology262
Juvenile141
Maintenance6
Personnel25
Pre-trial Release22
Precincts6
Public6
Purchasing16
Records Services21
Road and Bridge21
Sheriff947
Veterans Services3
Closed Service Desk Tickets by Issue Type (within the last 6 months)
DepartmentTotal Closed
Administrative113
Application Development5
Application Support128
Authorization / Set Up68
Documentation1
Errors66
Hardware Maintenance159
Network137
Order Items3
Software Maintenance24
System Support9
User Support2136
The table and charts above indicate the number of service desk tickets completed.
For questions or comments, please call the helpdesk at 590-4650.
Smith County Texas
100 N. Broadway Tyler, Texas
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phone 1.903.590.2600 | email comments@smith-county.com