Skip Navigation LinksHome : Departments : Information Technology : IT Statistics
Information Technology Department
IT Performance Statistics
Welcome to the Information Technology Statistics and Performance web page. Our goal is to provide the Public and the County with information concerning the activites and workload of the IT department.

The IT department uses a software tool to log and track any and all computer and network related issues. By logging our activity, we are able to report and summarize the issues confronting the County IT department. Our end goal is to not only measure our efficiencies, but in turn to discover new ways of effectively delivering your digital needs.

Summary Quarterly Performance Table
    
FebruaryMarchApril
First Call Resolution336305194
Avg Response Time (hh:mm)0:310:320:26
Avg Resolution Time (hh:mm)2:572:462:45
SLA Compliance %100%99%100%
Issues Opened350309223
Issues Reopened460
Issues Closed349314210
Volume of IT Service Desk Tickets
Performance Measures for Completed IT Service Desk Tickets
Closed Service Desk Tickets by Department (within the last 6 months)
DepartmentTotal Closed
Adult Probation1
Auditors40
Collections39
County Clerks158
Courts198
District Attorney115
District Clerk173
Election47
Fire Marshall15
Information Technology125
Juvenile180
Maintenance5
Personnel37
Pre-trial Release14
Precincts1
Public1
Purchasing9
Records Services6
Road and Bridge13
Sheriff622
Treasurers4
Veterans Services2
Closed Service Desk Tickets by Issue Type (within the last 6 months)
DepartmentTotal Closed
Administrative56
Application Development6
Application Support131
Authorization / Set Up89
Errors44
Hardware Maintenance234
Network183
Software Maintenance38
System Support9
User Support1234
The table and charts above indicate the number of service desk tickets completed.
For questions or comments, please call the helpdesk at 590-4650.
Smith County Texas
100 N. Broadway Tyler, Texas
© Copyright 2013 Smith County - All rights reserved
phone 1.903.590.2600 | email comments@smith-county.com