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Information Technology Department
IT Performance Statistics
Welcome to the Information Technology Statistics and Performance web page. Our goal is to provide the Public and the County with information concerning the activites and workload of the IT department.

The IT department uses a software tool to log and track any and all computer and network related issues. By logging our activity, we are able to report and summarize the issues confronting the County IT department. Our end goal is to not only measure our efficiencies, but in turn to discover new ways of effectively delivering your digital needs.

Summary Quarterly Performance Table
    
NovemberDecemberJanuary
First Call Resolution371352411
Avg Response Time (hh:mm)0:090:100:14
Avg Resolution Time (hh:mm)0:090:140:16
SLA Compliance %100%100%100%
Issues Opened402393463
Issues Reopened313
Issues Closed402396456
Volume of IT Service Desk Tickets
Performance Measures for Completed IT Service Desk Tickets
Closed Service Desk Tickets by Department (within the last 6 months)
DepartmentTotal Closed
Auditors78
Collections36
County Clerks218
Courts288
District Attorney221
District Clerk250
Election50
Fire Marshall32
Information Technology218
Juvenile147
Maintenance7
Personnel26
Pre-trial Release22
Precincts10
Public6
Purchasing28
Records Services27
Road and Bridge29
Sheriff960
Veterans Services3
Closed Service Desk Tickets by Issue Type (within the last 6 months)
DepartmentTotal Closed
Administrative140
Application Development3
Application Support132
Authorization / Set Up74
Errors78
Hardware Maintenance146
Network139
Order Items8
Software Maintenance27
System Support9
User Support2229
The table and charts above indicate the number of service desk tickets completed.
For questions or comments, please call the helpdesk at 590-4650.
Smith County Texas
100 N. Broadway Tyler, Texas
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phone 1.903.590.2600 | email comments@smith-county.com