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Information Technology Department
IT Performance Statistics
Welcome to the Information Technology Statistics and Performance web page. Our goal is to provide the Public and the County with information concerning the activites and workload of the IT department.

The IT department uses a software tool to log and track any and all computer and network related issues. By logging our activity, we are able to report and summarize the issues confronting the County IT department. Our end goal is to not only measure our efficiencies, but in turn to discover new ways of effectively delivering your digital needs.

Summary Quarterly Performance Table
    
JuneJulyAugust
First Call Resolution437514357
Avg Response Time (hh:mm)0:170:100:13
Avg Resolution Time (hh:mm)0:230:140:19
SLA Compliance %100%100%100%
Issues Opened478561406
Issues Reopened163
Issues Closed474557413
Volume of IT Service Desk Tickets
Performance Measures for Completed IT Service Desk Tickets
Closed Service Desk Tickets by Department (within the last 6 months)
DepartmentTotal Closed
Adult Probation3
Auditors70
Collections62
County Clerks181
Courts299
District Attorney214
District Clerk233
Election45
Fire Marshall42
Information Technology301
Juvenile214
Maintenance4
Personnel48
Pre-trial Release18
Precincts11
Public1
Purchasing67
Records Services14
Road and Bridge32
Sheriff963
Tax1
Treasurers2
Closed Service Desk Tickets by Issue Type (within the last 6 months)
DepartmentTotal Closed
Administrative118
Application Development2
Application Support175
Authorization / Set Up82
Errors62
Hardware Maintenance216
Network186
Order Items12
Software Maintenance30
System Support12
User Support2419
Video/Security9
The table and charts above indicate the number of service desk tickets completed.
For questions or comments, please call the helpdesk at 590-4650.
Smith County Texas
100 N. Broadway Tyler, Texas
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phone 1.903.590.2600 | email comments@smith-county.com