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Information Technology Department
IT Performance Statistics
Welcome to the Information Technology Statistics and Performance web page. Our goal is to provide the Public and the County with information concerning the activites and workload of the IT department.

The IT department uses a software tool to log and track any and all computer and network related issues. By logging our activity, we are able to report and summarize the issues confronting the County IT department. Our end goal is to not only measure our efficiencies, but in turn to discover new ways of effectively delivering your digital needs.

Summary Quarterly Performance Table
    
FebruaryMarchApril
First Call Resolution386441258
Avg Response Time (hh:mm)0:100:080:08
Avg Resolution Time (hh:mm)0:290:190:12
SLA Compliance %100%100%100%
Issues Opened425489290
Issues Reopened442
Issues Closed426491283
Volume of IT Service Desk Tickets
Performance Measures for Completed IT Service Desk Tickets
Closed Service Desk Tickets by Department (within the last 6 months)
DepartmentTotal Closed
Auditors83
Collections51
County Clerks206
Courts303
District Attorney232
District Clerk239
Election44
Fire Marshall44
Information Technology240
Juvenile171
Maintenance9
Personnel38
Pre-trial Release25
Precincts11
Public6
Purchasing41
Records Services22
Road and Bridge31
Sheriff867
Tax1
Veterans Services3
Closed Service Desk Tickets by Issue Type (within the last 6 months)
DepartmentTotal Closed
Administrative142
Application Development1
Application Support133
Authorization / Set Up96
Errors67
Hardware Maintenance204
Network174
Order Items14
Software Maintenance33
System Support13
User Support2171
The table and charts above indicate the number of service desk tickets completed.
For questions or comments, please call the helpdesk at 590-4650.
Smith County Texas
100 N. Broadway Tyler, Texas
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phone 1.903.590.2600 | email comments@smith-county.com