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Information Technology Department
IT Performance Statistics
Welcome to the Information Technology Statistics and Performance web page. Our goal is to provide the Public and the County with information concerning the activites and workload of the IT department.

The IT department uses a software tool to log and track any and all computer and network related issues. By logging our activity, we are able to report and summarize the issues confronting the County IT department. Our end goal is to not only measure our efficiencies, but in turn to discover new ways of effectively delivering your digital needs.

Summary Quarterly Performance Table
    
MarchAprilMay
First Call Resolution441449431
Avg Response Time (hh:mm)0:080:080:10
Avg Resolution Time (hh:mm)0:190:130:25
SLA Compliance %100%100%100%
Issues Opened489485495
Issues Reopened432
Issues Closed491492483
Volume of IT Service Desk Tickets
Performance Measures for Completed IT Service Desk Tickets
Closed Service Desk Tickets by Department (within the last 6 months)
DepartmentTotal Closed
Auditors76
Collections48
County Clerks213
Courts317
District Attorney247
District Clerk240
Election42
Fire Marshall48
Information Technology268
Juvenile181
Maintenance9
Personnel48
Pre-trial Release20
Precincts14
Public2
Purchasing41
Records Services25
Road and Bridge33
Sheriff919
Tax1
Veterans Services2
Closed Service Desk Tickets by Issue Type (within the last 6 months)
DepartmentTotal Closed
Administrative138
Application Development1
Application Support143
Authorization / Set Up98
Errors76
Hardware Maintenance206
Network190
Order Items13
Software Maintenance35
System Support13
User Support2321
Video/Security3
The table and charts above indicate the number of service desk tickets completed.
For questions or comments, please call the helpdesk at 590-4650.
Smith County Texas
100 N. Broadway Tyler, Texas
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phone 1.903.590.2600 | email comments@smith-county.com