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Information Technology Department
IT Performance Statistics
Welcome to the Information Technology Statistics and Performance web page. Our goal is to provide the Public and the County with information concerning the activites and workload of the IT department.

The IT department uses a software tool to log and track any and all computer and network related issues. By logging our activity, we are able to report and summarize the issues confronting the County IT department. Our end goal is to not only measure our efficiencies, but in turn to discover new ways of effectively delivering your digital needs.

Summary Quarterly Performance Table
    
JanuaryFebruaryMarch
First Call Resolution48738737
Avg Response Time (hh:mm)0:130:100:05
Avg Resolution Time (hh:mm)0:160:290:12
SLA Compliance %100%100%100%
Issues Opened55942542
Issues Reopened341
Issues Closed54742740
Volume of IT Service Desk Tickets
Performance Measures for Completed IT Service Desk Tickets
Closed Service Desk Tickets by Department (within the last 6 months)
DepartmentTotal Closed
Auditors73
Collections43
County Clerks182
Courts264
District Attorney206
District Clerk216
Election33
Fire Marshall36
Information Technology185
Juvenile158
Maintenance5
Personnel30
Pre-trial Release23
Precincts9
Public7
Purchasing36
Records Services23
Road and Bridge27
Sheriff812
Veterans Services3
Closed Service Desk Tickets by Issue Type (within the last 6 months)
DepartmentTotal Closed
Administrative140
Application Development1
Application Support118
Authorization / Set Up82
Errors71
Hardware Maintenance137
Network145
Order Items13
Software Maintenance30
System Support11
User Support1939
The table and charts above indicate the number of service desk tickets completed.
For questions or comments, please call the helpdesk at 590-4650.
Smith County Texas
100 N. Broadway Tyler, Texas
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phone 1.903.590.2600 | email comments@smith-county.com