|
|
|
|
|
Information Technology
|
|
The department of Information Technology contributes to an efficient and productive
County government while using modern information technologies to improve citizen access to
government information and services. With the growth of the County and increased demand for
government services, it is imperative that the efficiency of the present county staff be
maximized by the effective use of technology. Clearly there will be greater demands for
technology projects than the County's budget or current IT staff can support.
Smith County is making the necessary investments in information technology and software,
which through careful planning and cooperative business/technical execution will provide
citizens with a return on investment in the form of improved services.
|
|
This Business Plan outlines three key focus areas and sets forth both five-year goals and one-year objectives.
The key focus areas represent the critical strategic areas in which we need to channel our energies and actions.
The focus areas derived from the business needs are:
- Enhancing the County's IT Infrastructure
- Expanding Electronic Access to County Services
- Managing IT from a Countywide Perspective
|
|
200 E. Ferguson, Suite 202
Tyler, Texas 75702
Office Hours:
8:00 a.m. - 5:00 p.m. M - F
Computer Services
Helpdesk - (903) 590-4650
Fax - (903) 590-4658
|
|
|
|
|
|
The Information and Technology Services Business Plan:
|
|
Aligns the systems and processes we manage with our business strategy, goals, Roadmap and Five-Year Technology Plan.
|
|
Our Vision:
|
|
Optimize, coordinate, and deploy Smith County
information technology resources to support effective delivery of public services.
|
|
Our Mission:
|
|
Provide efficient, reliable, and cost effective information management services
through the application of computing technology and related information resources.
Provide planning and technical support for County-wide data processing. The purpose of
Information Technology is to enable the County to achieve its business goals, priorities and objectives.
|
|
Our Values:
|
|
Customer can rely on us to provide stable information technology services.
Our systems are designed to accommodate change and our staff thrives in a changing technical and
political world.
|
|
Our Principles:
|
- Focus on services; or connecting people not just computers.
- Purchase software rather than develop it, when appropriate.
- Deploy technology that lowers long-term costs.
- Share and secure electronic information and make it accessible.
- Deliver
quality, up-to-date, stable, and secure technology.
- County Roadmap guides plan development, execution and the overall process of continual
service improvement.
- Serve Public directly (public access electronic access/services)
and indirectly (provide county employees tools and appropriate training for continual
service improvement)
|
|
|
The Information Technology Team
|
|
Brian Chou
Brian works on various special projects and has been heavily involved with our transition
to the virtual computing platform. He also addresses the needs of our Elections
department whenever an election takes place and is active with our network issues.
|
Will Christian
Will's main focus of activites is with the network. He handles many issues concerning
the effeciency of our network and the demands put on the network. Having spent several
years out at the EOC before joinging the IT department, Will is very familiar with
their requirements and is a great asset to the department and has various certifications
in Network Administration.
|
|
|
Jason Davisson
Jason handles many of the computing and printing issues when our users submit service
desk tickets. He is familiar will all areas of the County from the Courts and DA
to the Sheriff and Jail. He is certified in PC maintenance but is also experienced
in audio and video with an emphasis on the design factors.
|
Terri Gerber
Terri's focus is on applications and the web site. She manages the design and structure of the web site
and has developed various web related tools used by the County such as the Time Accounting System. Her
interests lie in many areas and she hopes to develop mapping tools for the County's Road and Bridge department,
Elections, and other departments as the year progresses.
|
|
|
Linda Homer
Linda is most familiar with our Judicial system and adresses many of the problems associated with printers, scanners
and the phone system. She is usually the first to answer the phone when you call in, but can handle many of the
front end user issues is a quick and timely manner.
|
Nathan MacFall
Nathan works various special projects and is mainly responsible for the EOC. He has a variety of experience
from communications to customer service to networking and computing and is a strong asset to the department.
|
|
|
Morgan Rasco
Morgan works in a variety of areas including PCs, networking, email, printer issues, and various other computer
service areas. Morgan has been with the County since 2004, with the exception of a brief period with TISD.
He provides an expansive array of experience as he has been in the industry since 1996 and has been an avid
problem solver within the IT department.
|
|
|
|
|
|
|