Skip Navigation LinksHome : Departments : Information Technology : IT Statistics
Information Technology Department
IT Performance Statistics
Welcome to the Information Technology Statistics and Performance web page. Our goal is to provide the Public and the County with information concerning the activites and workload of the IT department.

The IT department uses a software tool to log and track any and all computer and network related issues. By logging our activity, we are able to report and summarize the issues confronting the County IT department. Our end goal is to not only measure our efficiencies, but in turn to discover new ways of effectively delivering your digital needs.

Summary Quarterly Performance Table
    
SeptemberOctoberNovember
First Call Resolution314449371
Avg Response Time (hh:mm)0:120:070:09
Avg Resolution Time (hh:mm)0:290:210:09
SLA Compliance %100%100%100%
Issues Opened369486400
Issues Reopened523
Issues Closed372503402
Volume of IT Service Desk Tickets
Performance Measures for Completed IT Service Desk Tickets
Closed Service Desk Tickets by Department (within the last 6 months)
DepartmentTotal Closed
Auditors57
Collections31
County Clerks200
Courts234
District Attorney201
District Clerk253
Election59
Fire Marshall25
Information Technology278
Juvenile151
Maintenance5
Personnel24
Pre-trial Release19
Precincts6
Public6
Purchasing29
Records Services14
Road and Bridge17
Sheriff955
Treasurers1
Veterans Services2
Closed Service Desk Tickets by Issue Type (within the last 6 months)
DepartmentTotal Closed
Administrative120
Application Development6
Application Support135
Authorization / Set Up67
Change Control1
Documentation1
Errors55
Hardware Maintenance171
Network155
Order Items3
Software Maintenance24
System Support8
User Support2133
The table and charts above indicate the number of service desk tickets completed.
For questions or comments, please call the helpdesk at 590-4650.
Smith County Texas
100 N. Broadway Tyler, Texas
© Copyright 2014 Smith County - All rights reserved
phone 1.903.590.2600 | email comments@smith-county.com