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Information Technology Department
IT Performance Statistics
Welcome to the Information Technology Statistics and Performance web page. Our goal is to provide the Public and the County with information concerning the activites and workload of the IT department.

The IT department uses a software tool to log and track any and all computer and network related issues. By logging our activity, we are able to report and summarize the issues confronting the County IT department. Our end goal is to not only measure our efficiencies, but in turn to discover new ways of effectively delivering your digital needs.

Summary Quarterly Performance Table
    
JanuaryFebruaryMarch
First Call Resolution487386385
Avg Response Time (hh:mm)0:130:100:08
Avg Resolution Time (hh:mm)0:160:290:20
SLA Compliance %100%100%100%
Issues Opened559425434
Issues Reopened344
Issues Closed547426432
Volume of IT Service Desk Tickets
Performance Measures for Completed IT Service Desk Tickets
Closed Service Desk Tickets by Department (within the last 6 months)
DepartmentTotal Closed
Auditors80
Collections50
County Clerks199
Courts303
District Attorney237
District Clerk252
Election42
Fire Marshall42
Information Technology233
Juvenile179
Maintenance7
Personnel37
Pre-trial Release25
Precincts12
Public7
Purchasing40
Records Services23
Road and Bridge28
Sheriff918
Tax1
Veterans Services3
Closed Service Desk Tickets by Issue Type (within the last 6 months)
DepartmentTotal Closed
Administrative148
Application Development1
Application Support133
Authorization / Set Up96
Errors73
Hardware Maintenance193
Network172
Order Items13
Software Maintenance32
System Support14
User Support2203
The table and charts above indicate the number of service desk tickets completed.
For questions or comments, please call the helpdesk at 590-4650.
Smith County Texas
100 N. Broadway Tyler, Texas
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phone 1.903.590.2600 | email comments@smith-county.com