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Information Technology Department
IT Performance Statistics
Welcome to the Information Technology Statistics and Performance web page. Our goal is to provide the Public and the County with information concerning the activites and workload of the IT department.

The IT department uses a software tool to log and track any and all computer and network related issues. By logging our activity, we are able to report and summarize the issues confronting the County IT department. Our end goal is to not only measure our efficiencies, but in turn to discover new ways of effectively delivering your digital needs.

Summary Quarterly Performance Table
    
JuneJulyAugust
First Call Resolution2963723
Avg Response Time (hh:mm)0:170:180:04
Avg Resolution Time (hh:mm)0:350:250:03
SLA Compliance %100%100%100%
Issues Opened4044605
Issues Reopened381
Issues Closed4044463
Volume of IT Service Desk Tickets
Performance Measures for Completed IT Service Desk Tickets
Closed Service Desk Tickets by Department (within the last 6 months)
DepartmentTotal Closed
Auditors33
Collections15
County Clerks162
Courts181
District Attorney108
District Clerk163
Election43
Fire Marshall19
Information Technology218
Juvenile149
Maintenance4
Personnel23
Pre-trial Release12
Precincts1
Purchasing25
Records Services8
Road and Bridge16
Sheriff722
Treasurers5
Veterans Services1
Closed Service Desk Tickets by Issue Type (within the last 6 months)
DepartmentTotal Closed
Administrative68
Application Development10
Application Support118
Authorization / Set Up46
Change Control1
Documentation1
Errors36
Hardware Maintenance191
Network147
Software Maintenance40
System Support8
User Support1490
The table and charts above indicate the number of service desk tickets completed.
For questions or comments, please call the helpdesk at 590-4650.
Smith County Texas
100 N. Broadway Tyler, Texas
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phone 1.903.590.2600 | email comments@smith-county.com