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Information Technology Department
IT Performance Statistics
Welcome to the Information Technology Statistics and Performance web page. Our goal is to provide the Public and the County with information concerning the activites and workload of the IT department.

The IT department uses a software tool to log and track any and all computer and network related issues. By logging our activity, we are able to report and summarize the issues confronting the County IT department. Our end goal is to not only measure our efficiencies, but in turn to discover new ways of effectively delivering your digital needs.

Summary Quarterly Performance Table
    
NovemberDecemberJanuary
First Call Resolution371352467
Avg Response Time (hh:mm)0:090:100:13
Avg Resolution Time (hh:mm)0:090:140:15
SLA Compliance %100%100%100%
Issues Opened402393538
Issues Reopened313
Issues Closed402396521
Volume of IT Service Desk Tickets
Performance Measures for Completed IT Service Desk Tickets
Closed Service Desk Tickets by Department (within the last 6 months)
DepartmentTotal Closed
Auditors79
Collections38
County Clerks221
Courts295
District Attorney223
District Clerk254
Election50
Fire Marshall34
Information Technology228
Juvenile147
Maintenance7
Personnel28
Pre-trial Release22
Precincts11
Public6
Purchasing31
Records Services27
Road and Bridge29
Sheriff977
Veterans Services3
Closed Service Desk Tickets by Issue Type (within the last 6 months)
DepartmentTotal Closed
Administrative141
Application Development3
Application Support133
Authorization / Set Up76
Errors79
Hardware Maintenance150
Network143
Order Items10
Software Maintenance28
System Support11
User Support2276
The table and charts above indicate the number of service desk tickets completed.
For questions or comments, please call the helpdesk at 590-4650.
Smith County Texas
100 N. Broadway Tyler, Texas
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phone 1.903.590.2600 | email comments@smith-county.com