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Information Technology Department
IT Performance Statistics
Welcome to the Information Technology Statistics and Performance web page. Our goal is to provide the Public and the County with information concerning the activites and workload of the IT department.

The IT department uses a software tool to log and track any and all computer and network related issues. By logging our activity, we are able to report and summarize the issues confronting the County IT department. Our end goal is to not only measure our efficiencies, but in turn to discover new ways of effectively delivering your digital needs.

Summary Quarterly Performance Table
    
AugustSeptemberOctober
First Call Resolution34731426
Avg Response Time (hh:mm)0:300:120:04
Avg Resolution Time (hh:mm)0:390:290:07
SLA Compliance %100%100%100%
Issues Opened41736933
Issues Reopened550
Issues Closed41237232
Volume of IT Service Desk Tickets
Performance Measures for Completed IT Service Desk Tickets
Closed Service Desk Tickets by Department (within the last 6 months)
DepartmentTotal Closed
Auditors36
Collections16
County Clerks162
Courts199
District Attorney129
District Clerk201
Election42
Fire Marshall22
Information Technology225
Juvenile136
Maintenance4
Personnel20
Pre-trial Release10
Precincts4
Public1
Purchasing19
Records Services10
Road and Bridge11
Sheriff785
Treasurers1
Closed Service Desk Tickets by Issue Type (within the last 6 months)
DepartmentTotal Closed
Administrative84
Application Development6
Application Support111
Authorization / Set Up45
Change Control1
Documentation1
Errors41
Hardware Maintenance154
Network136
Software Maintenance27
System Support9
User Support1691
The table and charts above indicate the number of service desk tickets completed.
For questions or comments, please call the helpdesk at 590-4650.
Smith County Texas
100 N. Broadway Tyler, Texas
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phone 1.903.590.2600 | email comments@smith-county.com