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Information Technology Department
IT Performance Statistics
Welcome to the Information Technology Statistics and Performance web page. Our goal is to provide the Public and the County with information concerning the activites and workload of the IT department.

The IT department uses a software tool to log and track any and all computer and network related issues. By logging our activity, we are able to report and summarize the issues confronting the County IT department. Our end goal is to not only measure our efficiencies, but in turn to discover new ways of effectively delivering your digital needs.

Summary Quarterly Performance Table
    
MayJuneJuly
First Call Resolution43143738
Avg Response Time (hh:mm)0:100:170:14
Avg Resolution Time (hh:mm)0:250:230:21
SLA Compliance %100%100%100%
Issues Opened49447845
Issues Reopened211
Issues Closed48347442
Volume of IT Service Desk Tickets
Performance Measures for Completed IT Service Desk Tickets
Closed Service Desk Tickets by Department (within the last 6 months)
DepartmentTotal Closed
Auditors64
Collections53
County Clerks186
Courts291
District Attorney202
District Clerk204
Election39
Fire Marshall50
Information Technology250
Juvenile203
Maintenance5
Personnel38
Pre-trial Release13
Precincts12
Public1
Purchasing69
Records Services15
Road and Bridge28
Sheriff826
Tax1
Closed Service Desk Tickets by Issue Type (within the last 6 months)
DepartmentTotal Closed
Administrative127
Application Development1
Application Support138
Authorization / Set Up82
Errors55
Hardware Maintenance193
Network174
Order Items12
Software Maintenance29
System Support14
User Support2123
Video/Security6
The table and charts above indicate the number of service desk tickets completed.
For questions or comments, please call the helpdesk at 590-4650.
Smith County Texas
100 N. Broadway Tyler, Texas
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phone 1.903.590.2600 | email comments@smith-county.com