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Personnel Department
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Personnel Performance Statistics
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Summary Table
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| March | April | May |
| First Call Resolution | 67 | 132 | 48 |
| Avg Response Time (hh:mm) | 0:12 | 0:01 | 0:00 |
| Avg Resolution Time (hh:mm) | 0:34 | 0:16 | 0:00 |
| SLA Compliance % | 97% | 100% | 100% |
| Issues Opened | 72 | 153 | 50 |
| Issues Reopened | 1 | 0 | 0 |
| Issues Closed | 74 | 154 | 50 |
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Completed HR service desk tickets over the last 3 months
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Completed HR service desk tickets over the last 12 months
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The table and charts above indicate the number of service desk tickets
completed.
For questions or comments, please call the helpdesk at 590-4642.
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