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Information Technology Department
IT Performance Statistics
Welcome to the Information Technology Statistics and Performance web page. Our goal is to provide the Public and the County with information concerning the activites and workload of the IT department.

The IT department uses a software tool to log and track any and all computer and network related issues. By logging our activity, we are able to report and summarize the issues confronting the County IT department. Our end goal is to not only measure our efficiencies, but in turn to discover new ways of effectively delivering your digital needs.

Summary Quarterly Performance Table
    
AprilMayJune
First Call Resolution449431429
Avg Response Time (hh:mm)0:080:100:17
Avg Resolution Time (hh:mm)0:130:250:22
SLA Compliance %100%100%100%
Issues Opened485494470
Issues Reopened321
Issues Closed492483465
Volume of IT Service Desk Tickets
Performance Measures for Completed IT Service Desk Tickets
Closed Service Desk Tickets by Department (within the last 6 months)
DepartmentTotal Closed
Auditors77
Collections55
County Clerks205
Courts323
District Attorney229
District Clerk228
Election45
Fire Marshall52
Information Technology264
Juvenile215
Maintenance7
Personnel47
Pre-trial Release18
Precincts13
Public1
Purchasing69
Records Services25
Road and Bridge35
Sheriff937
Tax1
Veterans Services1
Closed Service Desk Tickets by Issue Type (within the last 6 months)
DepartmentTotal Closed
Administrative141
Application Development1
Application Support154
Authorization / Set Up88
Errors69
Hardware Maintenance204
Network196
Order Items13
Software Maintenance34
System Support12
User Support2383
Video/Security5
The table and charts above indicate the number of service desk tickets completed.
For questions or comments, please call the helpdesk at 590-4650.
Smith County Texas
100 N. Broadway Tyler, Texas
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phone 1.903.590.2600 | email comments@smith-county.com