Skip Navigation LinksHome : Departments : Information Technology : IT Statistics
Information Technology Department
IT Performance Statistics
Welcome to the Information Technology Statistics and Performance web page. Our goal is to provide the Public and the County with information concerning the activites and workload of the IT department.

The IT department uses a software tool to log and track any and all computer and network related issues. By logging our activity, we are able to report and summarize the issues confronting the County IT department. Our end goal is to not only measure our efficiencies, but in turn to discover new ways of effectively delivering your digital needs.

Summary Quarterly Performance Table
    
DecemberJanuaryFebruary
First Call Resolution352487388
Avg Response Time (hh:mm)0:100:130:10
Avg Resolution Time (hh:mm)0:140:160:29
SLA Compliance %100%100%100%
Issues Opened393559425
Issues Reopened134
Issues Closed396547428
Volume of IT Service Desk Tickets
Performance Measures for Completed IT Service Desk Tickets
Closed Service Desk Tickets by Department (within the last 6 months)
DepartmentTotal Closed
Auditors80
Collections45
County Clerks224
Courts302
District Attorney237
District Clerk248
Election42
Fire Marshall39
Information Technology212
Juvenile170
Maintenance6
Personnel34
Pre-trial Release23
Precincts11
Public7
Purchasing35
Records Services25
Road and Bridge29
Sheriff938
Veterans Services3
Closed Service Desk Tickets by Issue Type (within the last 6 months)
DepartmentTotal Closed
Administrative149
Application Development2
Application Support128
Authorization / Set Up89
Errors76
Hardware Maintenance150
Network161
Order Items13
Software Maintenance32
System Support16
User Support2243
The table and charts above indicate the number of service desk tickets completed.
For questions or comments, please call the helpdesk at 590-4650.
Smith County Texas
100 N. Broadway Tyler, Texas
© Copyright 2014 Smith County - All rights reserved
phone 1.903.590.2600 | email comments@smith-county.com