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Information Technology Department
IT Performance Statistics
Welcome to the Information Technology Statistics and Performance web page. Our goal is to provide the Public and the County with information concerning the activites and workload of the IT department.

The IT department uses a software tool to log and track any and all computer and network related issues. By logging our activity, we are able to report and summarize the issues confronting the County IT department. Our end goal is to not only measure our efficiencies, but in turn to discover new ways of effectively delivering your digital needs.

Summary Quarterly Performance Table
    
FebruaryMarchApril
First Call Resolution386441402
Avg Response Time (hh:mm)0:100:080:08
Avg Resolution Time (hh:mm)0:290:190:13
SLA Compliance %100%100%100%
Issues Opened425489435
Issues Reopened443
Issues Closed426491442
Volume of IT Service Desk Tickets
Performance Measures for Completed IT Service Desk Tickets
Closed Service Desk Tickets by Department (within the last 6 months)
DepartmentTotal Closed
Auditors85
Collections53
County Clerks217
Courts314
District Attorney246
District Clerk252
Election47
Fire Marshall48
Information Technology257
Juvenile176
Maintenance9
Personnel42
Pre-trial Release25
Precincts12
Public6
Purchasing41
Records Services23
Road and Bridge33
Sheriff910
Tax1
Veterans Services3
Closed Service Desk Tickets by Issue Type (within the last 6 months)
DepartmentTotal Closed
Administrative150
Application Development1
Application Support141
Authorization / Set Up99
Errors69
Hardware Maintenance215
Network179
Order Items15
Software Maintenance35
System Support13
User Support2289
The table and charts above indicate the number of service desk tickets completed.
For questions or comments, please call the helpdesk at 590-4650.
Smith County Texas
100 N. Broadway Tyler, Texas
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phone 1.903.590.2600 | email comments@smith-county.com