Skip Navigation LinksHome : Departments : Human Resources : Personnel Statistics
Human Resources Department
Human Resources Performance Statistics
Summary Table
    
FebruaryMarchApril
First Call Resolution94142100
Avg Response Time (hh:mm)0:190:110:03
Avg Resolution Time (hh:mm)0:080:060:10
SLA Compliance %100%100%100%
Issues Opened101151111
Issues Reopened000
Issues Closed101151110
Completed HR service desk tickets over the last 3 months
Completed HR service desk tickets over the last 12 months
The table and charts above indicate the number of service desk tickets completed.
For questions or comments, please call the helpdesk at 590-4642.
Smith County Texas
100 N. Broadway Tyler, Texas
© Copyright 2015 Smith County - All rights reserved
phone 1.903.590.2600 | email comments@smith-county.com