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Human Resources Department
Human Resources Performance Statistics
Summary Table
    
DecemberJanuaryFebruary
First Call Resolution438994
Avg Response Time (hh:mm)2:190:000:19
Avg Resolution Time (hh:mm)0:430:130:08
SLA Compliance %96%100%100%
Issues Opened4791101
Issues Reopened000
Issues Closed4692101
Completed HR service desk tickets over the last 3 months
Completed HR service desk tickets over the last 12 months
The table and charts above indicate the number of service desk tickets completed.
For questions or comments, please call the helpdesk at 590-4642.
Smith County Texas
100 N. Broadway Tyler, Texas
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phone 1.903.590.2600 | email comments@smith-county.com